I use user-centered design practice to create stellar experiences and successful web products. I bring empathy, creativity, attention to detail, and a passion for finding the alignment of business goals and user needs. And I’m looking forward to the next design challenge.
- Research design
- Contextual inquiry
- Interviews & focus groups
- Usability testing
- Interaction design
- Mobile and responsive design
- Wireframing and prototyping
- Personas, experience maps
- Sketch & Zeplin
- Adobe Creative Suite
- Working on Agile teams
- Cooking and long runs (separately)
User Experience Lead: Teach for America, May 2013–present
· Led team of user experience designers
· Hired and Mentored junior designers
· Designed mobile application which increased completion rate by over 25% compared to previous year with nearly 100% increase among mobile completers. [More on this in my portfolio]
· Created research plan to pilot cognitive computing with field recruiters; developed long term vision and secured funding to support further pilots.
· Led product design for internal compliance system which tripled user satisfaction and increased data quality by nearly 100%. [More on this in my portfolio]
· Developed and executed research plans grounded in ethnographic research methods
· Created prototypes, and performed user testing.
· Built partnerships with business, marketing and engineer partner teams
· Translated research into wireframes, personas, flows and experience maps, where appropriate
· Built support for UX by leading educational outreach, hackdays and classes for partner teams
· Used Lean UX Methodologies where appropriate
Lab Project Advisor: New Media Lab, June 2008–May 2013
Advised Ph.D. students performing digital scholarship and designing digital projects in best practices and assisted in creating project plans · Advocated for new technologies and user-centered design practices
UX/UI Designer: American Social History Project, June 2008–May 2013
Created wireframes and annotated design materials for organization projects · Worked with historians to conceive new proposals for digital projects · Wrote grants with team and developed prototypes to pitch projects
Application Developer: Buffalo State College, Oct. 2006–May 2008
Led initiative to get students involved in college site redesign · Held weekly classes for campus faculty in web technologies
Assistant Manager/Web Team Leader: University at Buffalo, Aug. 2002–Sept. 2006
Designed and built campus dining websites from scratch · Designed logos and visual identities · Led team of five developers
Education
Certified Scrum Product Owner (CSPO), December 2016
Pratt Institute, August 2008–May 2011
M.S. in City and Regional Planning · GPA 3.9
Applied participatory design methodologies to community challenges; performed contextual research and presented findings
University at Buffalo, Aug. 2002–May 2006
B.A. in Environmental Design · GPA 3.7