Résumé

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I’m a user-centered designer who creates stellar experiences and successful web products. I bring empathy, creativity, attention to detail, and a passion for finding the alignment of business goals and user needs. And I’m looking forward to the next design challenge.

User Experience Lead: Teach for America, 2013–present

  • Hired and mentored junior designers and researchers
  • Created research plan to pilot cognitive computing with field recruiters; developed long term vision and secured funding to support further pilots
  • Led product design for internal compliance system which tripled user satisfaction and increased data quality by nearly 100%
  • Led research and product design for internal compliance system which tripled user satisfaction and increased data quality by nearly 100%.
  • Developed and executed research plans grounded in ethnographic research methods such as contextual study
  • Led implementation of goal-directed-design and Lean UX practice
  • Created prototypes and performed user testing using tools like Invision, Adobe XD and others
  • Built partnerships with business, marketing and engineer partner teams
  • Worked with stakeholders to identify business goals and craft research hypotheses
  • Translated research into wireframes, personas, flows and experience maps, where appropriate. Presented findings to stakeholders, developers and senior leaders
  • Designed mobile application which increased completion rate by over 25% compared to previous year with nearly 100% increase in mobile completion rate
  • Built support for UX by leading educational outreach, hackdays and classes for partner teams

My team uses: Sketch (w/ Zeplin), InVision, Adobe XD, Adobe Creative Suite, Atlassian Product Suite, Balsamiq, HTML & CSS, Microsoft Office, Omnigraffle, Salesforce, Whiteboards– lots of whiteboards.

Researcher: The GIN is IN, 2009–present

  • Conducted research on how people talk about gin
  • Designed visualization tool based on findings
  • Grew traffic by about 20% year-over-year to 600K uniques annually
  • A/B Tested new homepage designs with Google Analytics
  • Tested new features to inspire ongoing reader engagement, including both return visitors and pageviews per session

UX/UI Designer: American Social History Project, 2008-2013

  • Conducted research with teachers on how lesson plans are prepared; led design of tool called HERB based on findings. Launched HERB in 2011.
  • Collaborated with a team of subject matter experts (historians and pedagogy specialists) in design of several projects, websites and grant proposals
  • Co-wrote Badges for Lifelong Learning Proposal; oversaw interaction design and worked with agency hired to execute proposal. Badges for Teacher Professional Development launched in 2013.
  • Posited new strategies, oversaw social media campaigns. Led sessions on emerging web technologies and web writing. Advocate for new technologies.

Lab Project Advisor:  New Media Lab, 2008-2013

Application Developer: Buffalo State College, 2006-2008

  • Led surveys and guerilla usability testing to get students involved in campus site redesign
  • Led weekly classes for campus faculty in web design and Urchin Analytics

Community Outreach Coordinator: Harvest Astoria, 2010-2011

  • Developed and Coordinated Harvest Astoria low-income program
  • Researched efficacy and execution of low income programs and Community Supported Agriculture as a model for food justice in diverse communities.

Assistant Manager/Web Team Leader: University at Buffalo, 2002-2006

  • Worked with stakeholders to identify needs through observation and interviews
  • Designed and launched over twenty websites and internal business applications
  • Assistant manager for team of five web developers and interns

Certified Scrum Product Owner (CSPO), 2016

Masters in City and Regional Planning, Pratt Institute, 2008-2011

  • GPA 3.9
  • Coursework includes: psychology of design, anthropological research methods, statistics, visual design
  • Presented work to community boards and community stakeholders

B.A. in Environmental Design , University at Buffalo, 2002-2006

  • GPA 3.75
  • Coursework in visual design, public presentation, statistics and research design
  • Minor in English Literature and Writing.
  • Won award for outstanding undergraduate research: LeClaire-Kindel wildlife sanctuary as a potential model for redeveloping land adjacent to highways