UX Strategist and Researcher: Various Contract, 2018–present
For a large cable company, created and executed research plans to understand how call-center agents use data collection tools while on calls. Types of research included contextual on-site research, interviews, heuristic tool analysis and focus groups. Synthesized and presented findings.
For a large mining company, led implementation of remote user behavior testing using Google Tag Manager. Designed and tested interactive charts for viewing blast data.
For a medium-sized, international non-profit, designed GDPR-compliant consent and member data management screens; modified research program to be GDPR compliant as well.
For a small early stage AI startup consulted about usability and research strategy for user interaction with AI and predictability technologies.
For a telecom startup, implemented lean UX research program and managed co-creation group of 300+ product users
User Experience Lead: Teach for America, 2013–2018
Built partnerships to institute departmental design culture
Led implementation of goal-directed-design and Lean UX practice
A/B Tested new homepage designs with Google Analytics , Grew traffic by about 20% year-over-year to 750K uniques annually
UX/UI Designer: American Social History Project, 2008-2013
Conducted research with teachers on how lesson plans are prepared; led design of tool called HERB based on findings. Launched HERB in 2011.
Collaborated with a team of subject matter experts (historians and pedagogy specialists) in design of several projects, websites and grant proposals
Co-wrote Badges for Lifelong Learning Proposal; oversaw interaction design and worked with agency hired to execute proposal. Badges for Teacher Professional Development launched in 2013.
Posited new strategies, oversaw social media campaigns. Led sessions on emerging web technologies and web writing. Advocate for new technologies.
Lab Advisor: New Media Lab, 2008-2013
Worked with PhD students conducting digital scholarship to identify appropriate tools, methodologies and approaches.
Education
Certified Scrum Product Owner (CSPO), 2016
Masters in City and Regional Planning, Pratt Institute
GPA 3.9
Coursework includes: psychology of design, anthropological research methods, statistics, visual design
Presented work to community boards and community stakeholders
B.A. in Environmental Design , University at Buffalo,
GPA 3.75
Coursework in visual design, public presentation, statistics and research design
Minor in English Literature and Writing.
Won award for outstanding undergraduate research: LeClaire-Kindel wildlife sanctuary as a potential model for redeveloping land adjacent to highways