Résumé – Aaron Knoll / UX Denver

Aaron’s Resume (.pdf)

Designed and tested end-to-end user flows for a CRM product aimed at commercial real estate brokers.
Instantiated regular usability testing as part of agile sprint process.
Established metrics for user success within product, partnered with engineering to track interactions; configured and launched tools to share behavioral data with partner team

For an early stage startup, pioneering novel ways of utilizing machine learning in the commercial real estate space, I created and executed research plans with an emphasis on understanding the thresholds for trust and confidence with users of this technology.
Reduced the time for a user to process a single document from 30 minutes to under 10 (65% reduction).

For a large cable company, created and executed research plans to understand how call-center agents use data collection tools while on calls. Types of research included contextual on-site research, interviews, heuristic tool analysis and focus groups. Synthesized and presented findings.
For a large mining company, led implementation of remote user behavior testing using Google Tag Manager. Designed and tested interactive charts for viewing blast data.
For a medium-sized, international non-profit, designed GDPR-compliant consent and member data management screens; modified research program to be GDPR compliant as well.
For a small early stage AI startup consulted about usability and research strategy for user interaction with AI and predictability technologies.
For a telecom startup, implemented lean UX research program and managed co-creation group of 300+ product users

Built partnerships to institute departmental design culture
Led implementation of goal-directed-design and Lean UX practice
Led research and product design for internal compliance system which tripled user satisfaction and increased data quality by nearly 100%.
Designed mobile application which increased year-over-year completion rate by over 25%; with nearly 100% increase on mobile
Developed and executed research plans grounded in ethnographic research methods such as contextual study
Worked with stakeholders to identify business goals and craft research hypotheses
Hired and mentored junior UX designers and researchers

Conducted research on how people talk about gin
Annually publish a report based on data I collect and aggregate, about what flavors people are looking for and how distillers can design products for those drinkers.
Designed visualization tool based on findings; led social media promotion effort around tool which resulted in increased page views and increased affiliate product sales.
A/B Tested new homepage designs with Google Analytics , Grew traffic by about 20% year-over-year to 750K uniques annually

Conducted research with teachers on how lesson plans are prepared; led design of tool called HERB based on findings. Launched HERB in 2011.
Collaborated with a team of subject matter experts (historians and pedagogy specialists) in design of several projects, websites and grant proposals
Co-wrote Badges for Lifelong Learning Proposal; oversaw interaction design and worked with agency hired to execute proposal. Badges for Teacher Professional Development launched in 2013.
Posited new strategies, oversaw social media campaigns. Led sessions on emerging web technologies and web writing. Advocate for new technologies.

Worked with PhD students conducting digital scholarship to identify appropriate tools, methodologies and approaches.

GPA 3.9
Coursework includes: psychology of design, anthropological research methods, statistics, visual design
Presented work to community boards and community stakeholders

GPA 3.75
Coursework in visual design, public presentation, statistics and research design
Minor in English Literature and Writing.
Won award for outstanding undergraduate research: LeClaire-Kindel wildlife sanctuary as a potential model for redeveloping land adjacent to highways